Politique de remboursement

Return eligibility

We have a 7-day return policy. You have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. These same return requirements apply to pre-owned devices.

How to request a return

Contact us at info@519techservices.ca before sending anything back. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return address:
519 Tech Services Inc.
25 Industrial Dr., Unit 1C
Elmira, ON N3B 3K3
Canada

Return shipping

We provide a free return shipping label only for an accepted return of a defective device. For an eligible return for any other reason, the buyer is responsible for return shipping costs.

Restocking fee

A 10% restocking fee applies to accepted returns. This fee is separate from any return shipping costs.

Damaged, defective or incorrect items

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

We cannot accept returns on sale items or gift cards. Custom products, including special orders and personalized items, are also non-returnable. We do not accept returns of perishable goods, personal care goods, hazardous materials, flammable liquids or gases. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get a different item is to request a return. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you after receiving and inspecting your return to confirm whether your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact info@519techservices.ca.

This policy does not limit any rights you may have under applicable consumer protection law.