Computer virus & malware removal
Check suspicious programs, browser extensions and unwanted software on Windows PCs and Macs. We’ll explain the cleanup options and whether a reset or reinstall may be needed.
Home / Services / Virus & malware removal
In-store help in Elmira
Virus, malware & pop-up removal.
Unwanted ads, suspicious software or someone accessing your computer? Bring your device to 519 Tech Services. We’ll help you understand what’s happening and what to do next.
Computers, laptops & phones · Walk-ins welcome
Someone connected to your device right now?
If you suspect a scam, disconnect that device from Wi-Fi or unplug its network cable. Don’t follow instructions from the caller or a pop-up.
Use a different, trusted device to contact us. If you shared banking details or sent money, contact your bank using its official number.
Practical help.
Without the scare tactics.
Not every pop-up is a virus. We look for the cause before recommending a fix.
Unwanted remote-access software
Review remote-control tools and access settings after a suspicious support call. We can help remove unwanted access and explain which account-security steps you should take next.
Phone ads & fake virus warnings
Check unwanted apps, browser pop-ups and notification permissions on Android phones and iPhones. These symptoms can come from a website or an app, not necessarily a device infection.
Here’s how we can help.
-
Tell us what happened
Bring your device and describe what you’ve seen, installed or been asked to do. A photo of the message can help.
-
Understand your options
We’ll assess the issue and explain the recommended work and cost before proceeding.
-
Get help with the next steps
We’ll explain the work completed and any follow-up steps, such as updates or changing passwords from a trusted device.
Already gave someone access?
It happens. You can ask for help without feeling embarrassed.
Let us know if someone asked you to install an app, share a code, sign into banking or make a payment. This helps us understand what needs checking.
Cleaning a device is only part of the picture.
Removing software does not undo information already shared or guarantee that an online account is secure. You may also need to change passwords, sign out other sessions and enable two-step verification using a trusted device.
We cannot guarantee recovery of stolen funds or determine everything a third party may have viewed.
A few common questions.
Do pop-up ads mean my phone has a virus?
No. Website notifications, browser settings or an unwanted app can cause them. We’ll check where they’re coming from rather than assume your phone is infected.
Is all remote-access software dangerous?
No. Remote-access tools have legitimate uses. The concern is who has access and whether you intended to give it to them. For a work-managed device, speak to your employer’s IT team before removing their software.
Will I lose my photos or files?
Some issues can be addressed without resetting the device, but that isn’t always possible. Tell us which files matter and whether you have a backup. Any reset or reinstall and its effect on your data should be discussed before proceeding.
How much does it cost, and how long does it take?
That depends on the device and the problem. Contact the shop or bring it in so we can explain the assessment, pricing and expected timing.
What should I bring?
Bring the affected device and its charger, plus any useful screenshots or notes. For a desktop, call first to confirm what to bring. Don’t send passwords, banking information or verification codes through email or a contact form.
Can you help remotely or visit my home?
This service is provided in-store at our Elmira shop. Bring the device in, or call us first if you’re not sure where to start.
519 Tech Services
Let’s take a look.
Bring your computer or phone to our Elmira shop.
Walk-ins welcome.
Visit the shop
25 Industrial Dr., Unit 1CElmira, ON N3B 3K3
Monday–Friday
10:00am–5:30pm